Divinum – Frequently Asked Questions

Frequently asked questions

Answers to common questions, kept simple and up to date.

How long will my order take to ship? How long will my order take to ship?

Orders are typically dispatched within 1–3 business days. You'll receive confirmation once your order has been sent.

Do you offer international shipping? Do you offer international shipping?

Yes. International shipping rates and delivery times are calculated at checkout.

Are your products suitable for sensitive skin? Are your products suitable for sensitive skin?

Our formulations are designed to be gentle and considered. If you have specific sensitivities, we recommend reviewing the ingredient list or contacting us before use.

Can I change or cancel my order? Can I change or cancel my order?

If your order has not yet been dispatched, we'll do our best to help. Please contact us as soon as possible.

How should I store my products? How should I store my products?

Store in a cool, dry place away from direct sunlight.

Do you accept returns? Do you accept returns?

Please refer to our Returns & Exchanges policy for full details.

If something isn't answered here, you can contact us.